Return and Refund policy

Refund and Return Policy

Effective Date: July 1, 2026

As we provide digital and professional IT services, our refund policy is as follows.

1. Nature of Services

Our services include:

Website Development

Mobile App Development

Software Development

UI/UX Design

SEO Services

Website Maintenance

Consulting

These are customized digital services and cannot be physically returned.

2. Refund Eligibility

A refund may be considered only if:

Work has not yet started.

Duplicate payment was made.

Payment was processed due to a technical error.

Approved refunds will be processed to the original payment method within 7–14 business days.

3. Non-Refundable Services

Payments are non-refundable when:

Project work has commenced.

Design concepts or development work has been delivered.

Source code, design files, or digital assets have been shared.

Milestone approvals have been completed.

Consulting or strategy sessions have been provided.

Monthly maintenance or subscription services have already been delivered.

4. Project Cancellation

Clients may cancel a project by providing written notice.

If work has already begun, payment will be due for work completed up to the cancellation date.

5. Revisions

Instead of refunds, we will make reasonable revisions according to the agreed project scope.

Requests outside the agreed scope will be treated as additional work and may incur extra charges.

6. Chargebacks

Clients agree to contact us before initiating any payment dispute or chargeback so that we can attempt to resolve the matter.

Fraudulent or unjustified chargebacks may result in suspension or termination of services.

7. Contact

For refund or cancellation requests, please contact us using the contact details available on our website. We aim to resolve all concerns promptly and professionally.